Bestellen
Om te kunnen bestellen dient u minimaal 18 jaar oud te zijn, minderjarigen dienen toestemming van hun ouders / voogd te hebben voor zij bestellen.
Prijzen
Alle bedragen op onze site zijn vermeld in € / euro. De prijzen zijn inclusief 19% BTW en administratiekosten, maar exclusief de verzendkosten. Alle prijzen zijn onder voorbehoud van prijswijzigingen door 1 to Travel zelf aangegeven, prijswijzigingen vanuit de importeurs of vanuit webpage beheer.
Betaalmethodes
U kunt bij ons op twee manieren betalen:
1. Vooruitbetalen, u maakt het totaalbedrag van de bestelling per bank aan ons over en na ontvangst nemen wij uw bestelling in behandeling. Voor het overmaken ontvangt u na de bestelling de informatie per e-mail.
2. Via IDEAL, u maakt het totaalbedrag van de bestelling per bank via IDEAL aan ons over en na ontvangst nemen wij uw bestelling in behandeling. Voor het overmaken ontvangt u na de bestelling de informatie per e-mail.
De onderdelen en artikelen kunt u niet bij ons afhalen, ook hebben wij geen showroom waar de door u begeerde artikelen zijn te bezichtigen. Wij verzenden de onderdelen uitsluitend via de post.
Verzendkosten
De verzendkosten bij vooruitbetaling van het totale bedrag aan ons bankrekening bedragen €7,50 euro voor een verzending tot 10kg. Voor zwaardere artikelen gelden de op dat moment actuele TNT-post verzendkosten met een toeslag van €2 euro voor verpakkingskosten. Bij bestellingen boven de €250 euro worden geen verzendkosten in rekening gebracht tenzij de artikelen of bestelling sterk afwijken in formaat, gewicht of vanuit afleveradres. Dan kan een bijdrage hierin berekend worden.
Voor verzending buiten Nederland gelden afwijkende verzendkosten. De kosten voor het versturen kan afwijken mits anders aangegeven vanuit eventueel een op dat moment lopende actie.
0-prijzen
Het kan zijn dat bepaalde artikelen op onze website zonder prijs vermeld zijn (prijs 0.00), dit kan zijn vanuit systeem aanpassingen en/of bewerkingen of dat het artikel voor de toekomst in ons assortiment verwacht wordt maar er nog geen verdere details bekend zijn. Als u deze artikelen besteld en u wilt vooraf een prijsopgave vermeld dit dan op het bestelformulier onder opmerkingen. Als u dit niet doet gaan wij er van uit dat u het artikel tegen de 1 to Travel prijs geleverd wilt hebben.
Onderdelen voor Nederlandse modellen
De onderdelen die bij Motoronderdelen.nl verkrijgbaar zijn, zijn geschikt voor de Nederlandse modellen. Deze onderdelen passen in vele gevallen niet op een geïmporteerde motor, aangezien de maatvoering van een geïmporteerde motor kan afwijken. U kunt het beste vooraf informeren of een product past op uw geïmporteerde motor en daarbij ook de framenummers en andere kenteken gegevens van de motorfiets doorgeven.
Factuur
Bij de levering van uw bestelling ontvangt u een factuur. Uiteraard kunt u altijd een duplicaat hiervan opvragen.
Rembours
Er wordt door dit bedrijf niet met rembourspost gewerkt, iedere transactie is geldig gezien de weloverwogen beslissing van de klant om een product aan te schaffen.
Garantie
Bijna alle producten worden geleverd met één jaar garantie. De garantie heeft betrekking op alle materiaal - en productiefouten. Wanneer sprake is van ondeskundig gebruik of verkeerd monteren komt de garantie te vervallen. Ook voor een eventueel "gemis van genot" van de door u gekochte delen zijn wij niet aansprakelijk. Wij zijn niet aansprakelijk voor gevolgschade als gevolg van een niet (goed) functionerend product en vanuit het gevolg van eigen montage! De kosten voor het versturen van het product naar 1 to Travel zijn voor rekening van de klant mits anders aangegeven. Indien er sprake is van een garantie, ontvangt de klant een nieuw product. De kosten voor de verzending van het onderdeel naar de klant dient tevens door de klant te worden voldaan, mits anders met 1 to Travel is overeen gekomen.
Ons rekeningnummer
1135.22.282 RABO-bank
Internationaal
International Bank Account Number (IBAN): NL58RABO0113522282
S.W.I.F.T. Bank Identifier Code (BIC): RABONL2U
Ons adres
E-mail: info@1totravel.nl
1 to Travel Bike and Outdoor
Boterbloem 23
9753 HH Haren (gn)
U kunt de onderdelen niet bij ons afhalen.
1. Ordering
Shipping Costs
You pay for each order that you place from €7,50 up to 10 kg whitin Holland and free above €250,00 whitin Holland. For stickers and other small non-original parts or accessories there are lower postage costs. Also some actions can give other cost of shipping.
Postage costs outside the Netherlands can be found on the TNT Post webpage of Holland and are also calculated after you register your name and address (when ordering). After confirming your order no additional costs are charged.
Can I order from my country?
Yes, you can order from all over Europe. The shipping and handling costs are calculated after you are registered and have orderd (just follow the ordering steps for this). If your country is not listed, email 1 to Travel using the form at customer service.
How do I know if a part is ordered?
You can order the right part by:
1. Choosing the right model.
2. Check the colours and also put them in the remark with the parts.
Give us your frame number(s) with your order when you are not, we will check it for you again.
I have forgotten to mention an order number with my payment! Will everything be Ok?
When the name on the banking account, which you use to pay, is the same used to order, everything will be OK. If somebody else has paid for you, please fill in the mail form to let us know!
Are the prices including taxes?
Yes, all prices include 19% tax.
General conditions
1. You must be 18 years or older to order. Minors must have the permission of their parents or guardian before they may
2. Return shipments are only accepted after our permission, Always contact us, before you return your goods! The shipment costs for the return shipments are for the customer. All return shipments must be free of charge.
3. Along with refused or undeliverable shipments we will charge you €. 15.00 and additional costs or collectors fee.
A Refund
A refund will be on your banking account within 30 days after you return shipment was delivered at our door and accepted. Due to circumstances it accidentally can take a while, but not more then 50 days. Our system is secured that no refund is given if there is an unpaid account. This is to protect evil-minded people and us. Unfortunately occasionally a client with the best intensions will be the victim. The payment will be unpaid with us, and the customer has already paid. Unfortunately, but it sometimes happens.
A return shipment or exchange of goods
A return shipment with an exchange of goods will take comparatively speaking a while. Normally it will take two till three weeks before you will receive the other article. We do our best to improve this system. A return shipment must be delivered free of charge at all times
When the customer wants a refund of his or her money and it is not possible, the customer can demand a credit note. A return shipment is possible by mutual agreement (This is not valid for special ordered goods). With a return shipment the shipments costs will be charged at all times. The client has 7 days time to consider an order. To return the order is possible by mutual agreement (This is not valid for special ordered goods). If the specially ordered goods can’t be send back by 1 to Travel to the wholesale business, because it is a custom order. The customer can make no claim to 1 to Travel. When the customer does return the goods, we can put it on stock and try to sell the goods by mutual arrangement to another customer. The payment will still be returned reduces with additional costs when applicable.
A product
On every item is technically a one-year warranty. This is not applied to goods that are liable to wear like: brake pads, chain kits, bulb, batteries, seals etc. These products have one year of guarantee on production of material errors. NOT on life expectancy or number of kilometres or mileages. Faulty articles will be repaired if possible and otherwise replaces. Only for unused articles a refund is applicable. When the customer did not professionally mounted the product and the product will fail there will be no guarantee on the product.
A take out order
If you have made an appointment to pick up a parcel, the delivery(wo)man will collect the parcel within the agreed period of time. When you are not at home, the delivery (wo) man will inform us and an invoice will be made of the costs for your account.
additional parts can always be supplied/subsequent delivery/ BACK-ORDER
When we can’t deliver an article with your order at once, we will put this on the bottom part of your invoice when you receive the parcel. This article must be re-ordered due to the fact we do not have subsequent deliveries or Back-orders. The amount of money we are in debt with you will be returned on your banking account. This mean that the article is not deliverable on short notice and will not be in back-order. You can check later on if the article is available. You can try to order it again.
When you have paid via Bank or IDEAL, than you have paid in advance. This mean that the article mentioned on the invoice as temporarily sold out, is already paid for and the money is not on your banking account. The money will be refunded.
Normal delivery time
1 to Travel will ship by TNT Post. If an article is in stock, it will be shipped within 3 working days after payment is received of your order. Our transporter sometimes needs 3 working days to deliver the package at your address whitin Holland. Therefore our delivery time will normally be three till five days, for the sureness we will take three till seven day in mind. Something can go wrong, that’s why we are people. The average delivery time for a products (article)
Average delivery time for products
If the parts are not delivered within the above-mentioned schedule, you can be sure the will be a delivery time on it. When not noticed by us, please let us know. After this, you can read when a part is not in stock!
When a part is not in stock
When a part is ordered which is not in stock, the delivery can take a while. If the parts are not delivered within the above-mentioned schedule, you can be sure there will be a delivery time on it and the article will be delivered as soon as possible. For more information you can contact us. Polyester parts, Cowling or custom parts the delivery time 3 weeks when not in stock.
I have received a confirmation, but I didn’t order anything on your site!
If you have received an order confirmation e-mail, but you haven’t ordered anything. Let us know with the mail form under customer service. And we will take care of it.
2. Payments
How can I pay?
1. In advance, you transfer the money for your order to our bank account, after receiving the payment we will process your order. After ordering you will receive an email with all the information needed to transfer the money to us.
2. CAN NOT under rembours (‘Cash On Delivery’ only in the Netherlands), you pay the postman. You will be charged 6,00 rembours costs. As soon as we have sent your order you will receive an email so you have time to get the money ready for the postman.
3. CAN NOT pay directly online with your credit card, using the site of Pay Pal. 100% Safe, quick and your order will be processed immediately. For the use of credit card 3,00 euro will be charged.
4. You can with Ideal. You pay with the electronic system of your bank.
5. You CAN NOT pay using a money order. Money orders sent to us will be returned.
Can I pay with credit card?
NO, you can’tan other payment method when ordering.
Can I use IDEAL to pay?
Yes, you can. Just click Rabo Direct in the payment screen.
I have paid immediately. The money is transferred, but my order status is still ‘UNPAID’. What now?
Lots of people think that the money is immediately in our banking account, when it is not on your account anymore. Unfortunately it is, also when you paid thru the Internet. All banks ‘keep’ the money for 3 till 4 days. Only when you transfer the money by phone, the bank will inform us immediately.
We check our account daily and change the payment status on our website when we have received the money.
Please wait a couple of working days before contacting us by mail. We know is uncomfortable, but we cannot help it.
What are your bank details?
Pay in advance,
Our account number is: 1135.22.282
Name of our bank: Rabobank.
Our Address:
Name: 1 to Travel
Street: Boterbloemweg 23
Postal code: 9745 HH Haren
Country: The Netherlands.
For international payments:
Rabobank Haren
International Bank Account number (IBAN): NL58 RABO 0113 5222 82
S.W.I.F.T. Bank Identifier Code (BIC): RABONL2U
Your order will be taken care of after we have received the money.
Standing order (eenmalige machtiging)
The total amount of money is collected from your account automatically. Be sure that you have enough money in your account and there are no special restrictions!
Can I pay using a money order?
No, you cannot pay using a money order! Money orders sent to us will be returned.
Can I pay with a standing order (only in the Netherlands)?
Yes, you can pay using a standing order. This is only for the Netherlands.
Can I send you a check?
No, do not send us checks! Ask your bank to transfer your payment directly to our bank account.
3. Deliveries
An article has been in back-order for quite a while. Can I get my money back?
Yes, if an article is in back-order for longer than one month you will automatically receive an email with a proposition to get your money back. You can also choose to wait if you want. You can get your money back for an article by e-mailing "Money back for article" under "Order status". If an article is in back-order we do expect to be able to deliver it.
There is an article in back-order, what does this mean?
If an article is in back-order it means our supplier and we did not have it in stock. We have to wait until the supplier gets new stock. This may take a week up to 3 weeks or more!
If there are back orders in an order, we will send the other articles in an order that are in stock within 2 weeks.
There is an article in back-order, must I pay the shipping cost again?
When we can’t deliver an article with your order at once, we will put this on the bottom part of your invoice when you receive the parcel. This article must be re-ordered due to the fact we do not have subsequent deliveries or Back-orders. The amount of money we are in debt with you will be returned on your banking account!
When are you going to deliver the parts for Brand X, Type?
If your brand or type is not mentioned on the website, we (still) are not going to deliver the goods. This is unpleasant for you when you really want the parts. You can mail us your requests and we will take a decision what we could do for you.
Who will take care for the delivery?
Shipments in the Netherlands are by TNT Post. Parcels are delivered at the door. When you didn’t received the package, this can mean 5 things:
1. A housemate, inmate or a member of the family has accepted the order without informing you
2. The delivery service has delivered the package with your neighbours, because you were not at home at the time. He will let you know by a note in de mailbox. This note can get lost with newspapers or door-to-door advertising. Have you found the note, you can inform the delivery service when the when the package will be delivered again.
3. The delivery service didn’t have you home. He or she will try it several times.
4. The delivery service didn’t have you home after several times. The package is returned to us. You can expect a notice from us.
5. The delivery service lost the package!
During transportation something was damaged. What next?
If an article was damaged during transport you can send it back to us. We will then send you a new one as soon as possible. See also the other questions in this category.
Can I follow my order with ‘Track & Trace’?
Yes, you can follow your package online thru the site of???
You will get all the details and information by us in the order status screen. On our website there is a link to delivery service for a Track & Trace.
Not all packages get a Track & Trace code (for example stickers in an envelope and small packages). There will only be a Track & Trace code if it is mentioned under ‘Order status’. When is not there, we do not have it either.
I have placed an order and got a confirmation but have not heard from it since?
Normally you only hear from us when we have sent (a part of) your order. It is possible that an article is in order for a longer time, and then you do not hear anything from us. You can check this yourself at Order Status on the site. If your order is in progress there it means we have not forgotten about it. If we know more about the delivery time we will show that information there also.
How can I make clear that my ‘Cash On Delivery’ order may not be shipped until it is complete?
You can let us know by logging in and then select under ‘order status’ the order you mean. Below the order list with articles you can let us know that you want to receive the order partly, also when the articles are not in stock?
What happens if I am not at home when the mailman comes with a package?
In the Netherlands you will receive a note from the mailman in your mailbox with which you can collect the package at the local post office. For other countries this may be different.
I have not received an invoice, how do I get an invoice?
As soon as your order has been paid and completely sent, we make an invoice for it. This invoice can be downloaded and printed under "Order status" on the site.
I have ordered something at 1 to Travel but did not get a confirmation. Did something go wrong?
As soon as you place an order at 1 to Travel you receive an email. If you did not get that, then something went wrong. Email us your address and order number via the mail form at Customer Service and we will check what went wrong.
Is the data about by order at "Order Status" up to date?
Yes, all data on the site are always up to date. The site is directly linked to our order system. What you see at "Order Status" is always up to date.
4. Logging in
I am ordering for the first time with you, but I haven’t got a Login code? How can I get one?
When you are ordering for the first time, you don’t have to log in. After ordering you will be in our system and you can log in to see your order.
I am already a registered customer with you and I have forgotten my password. How do I get a new?
By clicking the link below, you can request your password. The password will be sent to your e-mail address.
5. Contact / address
I have sent you e-mail, but I have not recieved an answer jet?
You can e-mail us by the mail form on the site (customer services) unless you have other instructions. This is the only way to e-mail us.
I have sent you an e-mail with the e-mail form on you site, but I still haven’t got an answer? When will I get one?
We try to answer all the e-mails as soon as possible. It can happen that by the huge amount of e-mail we get, that it can take a few days before you will get your answer.
What is your address?
1 to Travel
Boterbloemweg 23
9753 HH Haren (gn)
The Netherlands
NB! Should you return something to us, make sure you pay the shipping costs. We do not accept shipments we have to pay for.
See also ‘Claims and return policy’
Can I call you?
No, at this time it is not possible to reach us by phone. All communications are done by mail form. This way we can divide our time better to make sure orders are sent as quickly as possible.
6. Claims/return policy
I have received an article but it is not correct or it is not what I expected. Can I return it?
1 to Travel wants you to be completely satisfied with your on-line shopping experience. If an article you purchased from us is defective or simply not to your satisfaction, you may return it within 8 days of receipt for an exchange or a refund of your purchase price. See also: "How do I return something?
How do I return something?
A return shipment with an exchange of goods will take comparatively speaking a while. Normally it will take two till three weeks before you will receive the other article. We do our best to improve this system. A return shipment must be delivered free of charge at all times.
When the customer wants a refund of his or her money and it is not possible, the customer can demand a credit note. A return shipment is possible by mutual agreement (This is not valid for special ordered goods). With a return shipment the shipments costs will be charged at all times. The client has 7 days time to consider the order. To return the order is possible by mutual agreement (This is not valid for special ordered goods). If the specially ordered goods can’t be send back by 1 to Travel to the wholesale business, because it is a custom order. The customer can make no claim to 1 to Travel. When the customer does return the goods, we can put it on stock and try to sell the goods by mutual arrangement to another customer. The payment will still be returned reduces with additional costs when applicable.
There is a credit order under Order Status. When will my money be reimbursed?
We try to make reimbursements as soon as possible. It is of great importance that we have registered your bank account number so we can pay you. Therefore check if we have your bank details under LOG IN. If you see your bank account details there, we will pay you as soon as possible.
During transportation something was damaged. What next?
If an article was damaged during transport you can send it back to us. We will then send you a new one as soon as possible. See also the other questions in this category.
Privacy Policy
1 to Tavel protects the privacy of their visitors, to let you know what we do with your personal record; we have made a Privacy Policy:
We shall not give your personal record to a third party of what kind. We appreciate your trust in us, and we will do our best to protect your personal record. On your request we will send you, your personal record. All the communication between 1 to Travel and the server is without human interference. 1 to Travel has extended possibilities to follow and analyse the Internet behaviour. We use this data to improve our website! This Privacy Policy gives no right for any decision, in all cases 1 to Travel decides. 1 to Travel has the right to alter or change this Privacy Policy without further notice.
Cookies. A cookie is a package of information that is sends to you by our web server, and saved on your system. Cookies can be used to save temporarily information and to speed up navigation. Also several services can be offered. When you do not accept cookies, it could have influence on function of the website.
Last modifications in this text was 16-02-2007
Disclaimer & Copyright
All information on this website is the property of 1 to Travel It is not sustained to copy or use it for your own or others.
© 1 to Travel 2007
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